Refund policy

REFUND POLICY

Last updated: October 2026

Kaori is operated by ClickCraft Ventures. This policy explains how refunds
work.

30-DAY MONEY-BACK GUARANTEE

You have 30 days from the date your order is delivered to request a refund.

You do not need to return the product. Because this is a cosmetic cleansing
product that may have been opened and used, we do not ask you to ship anything
back. Email us and we will process your refund.

This applies to bundles as well as single bars. If you bought a four-bar
bundle, used one and decided it is not for you, the full order is refundable.
Keep the remaining bars.

HOW TO REQUEST A REFUND

Email support@clickcraftventures.net including:

  - Your order number
  - The email address used to place the order
  - A brief note about why you are requesting a refund

We respond to all refund requests within 1-2 business days.

PROCESSING TIME

Once approved, your refund is returned to the original payment method within
3-5 business days. Your bank or card issuer may take a further 5-10 business
days to show the credit. That timing is controlled by your financial
institution, not by us.

WHAT IS REFUNDED

Approved refunds cover the full purchase price of the product. Shipping
charges are refunded on orders that were never delivered or that arrived
damaged. On change-of-mind refunds for delivered orders, the product price is
refunded and any shipping charge paid is not.

IF IT DID NOT WORK FOR YOU

Results vary from person to person. Body odour differs by individual, by diet,
by climate and by activity level, and no cleansing product performs identically
for everyone. If the soap did not do what you hoped, that is a valid reason for
a refund under this policy and we will not argue the point.

One thing worth checking first: the lather needs around 30 seconds of contact
with the skin before rinsing. If the bar was used like ordinary soap, trying it
once more with that contact time often changes the outcome. We are happy to
refund you either way.

DAMAGED OR INCORRECT ITEMS

If a bar arrives crushed, water-damaged, unwrapped, or if the order is
incomplete or not what you ordered, email support@clickcraftventures.net within
14 days of delivery with photographs of the product and the packaging. We will
send a replacement at no cost or issue a full refund including shipping,
whichever you prefer.

ORDERS NOT RECEIVED

If tracking shows your order as delivered but you did not receive it, contact
us within 14 days of the delivery date. If tracking shows no movement for 20
business days after dispatch, contact us and we will either reship your order
or refund it in full.

SKIN REACTIONS AND SENSITIVITY

If you experience redness, stinging, itching or any irritation, stop using the
product immediately, rinse the area with cool water, and email us. We will
refund you under this policy.

We ask every customer to patch test on the inner forearm for 24 hours before
first use if their skin is sensitive or reactive, and to read the full
ingredient list on the product page and the wrapper. If you have a known
allergy to any listed ingredient, do not use the product.

This is a cosmetic cleansing product intended to clean the skin and neutralise
odour. It is not an antibacterial product, and it is not a treatment for
excessive sweating, a skin condition or an infection. If you have a persistent
skin reaction, speak to a doctor or dermatologist.

EXCLUSIONS

We cannot process refunds in the following situations:

  - Requests made more than 30 days after delivery
  - Orders placed through a reseller or third party rather than through
    kaoripersimmonsoap.com
  - Use contrary to the directions, including use on the face or eye area, or
    on broken, sunburnt, freshly shaved or actively irritated skin

CHARGEBACKS

If something is wrong with your order, contact us first. We resolve the large
majority of issues within one or two emails. Filing a chargeback with your bank
before contacting us starts a dispute process that takes considerably longer
and prevents us from helping you directly. Where a chargeback is filed on an
order that was delivered as described and no refund request was made to us, we
will submit tracking records, delivery confirmation and order correspondence to
the card issuer.

CANCELLATIONS

See our Cancellation Policy for orders you wish to cancel before dispatch.

CONTACT

ClickCraft Ventures
Email: support@clickcraftventures.net
Response time: 1-2 business days, Monday to Friday