Track My Order!

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Order Tracking

Where's my soap?

Enter the tracking number from your dispatch email for live updates straight from the carrier handling your parcel.

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Tracking numbers are 10–22 characters, letters and numbers, no spaces.
Allow up to 48 hours after dispatch for the first carrier scan.
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Order Placed
Confirmation email arrives right away
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Packed
Wrapped and collected within 24 hours
✈
On Its Way
Tracking goes live and keeps updating
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Delivered
First lather in tonight's shower
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Can't find your number?
It's in the dispatch confirmation email, not the order confirmation. Check spam and promotions, then search your inbox for kaori.
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No scans yet?
A number with no movement usually means the parcel is in transit but hasn't reached its first sorting hub. Normal for the first 48 hours, longer when it's busy.
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Ordered a bundle?
Multi-bar orders may ship separately with separate tracking numbers and arrive on different days. If part is missing after 7 business days, email us.
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Stuck or stalled?
If tracking shows no movement for 20 business days after dispatch, contact us. We'll open a carrier enquiry, then reship or refund in full.
Typical Delivery Times After Dispatch
United States5 – 12 business days
Canada7 – 15 business days
United Kingdom & Ireland7 – 15 business days
Europe7 – 15 business days
Australia & New Zealand8 – 18 business days
Rest of world10 – 21 business days
Estimates based on average carrier performance, not guaranteed delivery dates. Peak periods, customs inspection and severe weather can extend them. International orders may be subject to import duty or local taxes set by the destination country.
Still need a hand?
Email your order number and we'll chase it for you. A real person reads every message.
βœ‰ Email Support
support@clickcraftventures.net Β· replies within 1–2 business days